Refund policy

Return and Refund Policy

Thank you for shopping with Your Prints. Our products are manufactured, printed, or otherwise prepared by a third-party fulfillment provider after an order is placed. Because items are made to order, the following rules apply to cancellations, returns, replacements, and refunds.

Order cancellations and changes

You may request a cancellation or change within 24 hours after placing your order. We will make reasonable efforts to honor the request, but cancellation or modification is not guaranteed. Once production has started, we cannot cancel the order, change the product, change personalization, or update the shipping address.

Send cancellation or change requests to yourprints3@gmail.com with your order number and the requested change. If we confirm a cancellation, any approved refund will be issued to the original payment method.

Change of mind returns

Because each product is made or prepared after purchase, we do not accept returns or exchanges for change of mind, ordering the wrong size or color, dissatisfaction with a correctly produced item, or failure to review product details before ordering. This restriction does not affect any rights that cannot legally be waived.

Damaged defective misprinted or incorrect items

If an item arrives damaged, defective, materially misprinted, or different from what you ordered, contact us within 14 calendar days after delivery. Include your order number, a description of the problem, and clear photographs of the item, packaging, and shipping label. Do not discard the product or packaging until we finish reviewing the claim.

After review, we may provide a replacement, refund, or other remedy required by law. We may ask you to return the item and will provide instructions if a return is required. Do not send products to the fulfillment provider or manufacturer unless we expressly instruct you to do so.

Size color and appearance

Product dimensions and size information are shown on the applicable product page. Small variations in placement, dimensions, finish, or color may occur because of manufacturing processes and differences in screen settings. A minor variation that does not make the product defective is not considered a production error. This provision does not apply when a product is materially different from its description.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate delivery address. If an order is returned, lost, or delivered incorrectly because the address supplied at checkout was incomplete or incorrect, we may require payment of additional production or shipping charges before resending it. We will comply with any remedy required by applicable law.

Refund timing

Approved refunds are sent to the original payment method. Please allow 5 to 10 business days after we issue the refund for your bank or payment provider to post it. Original shipping charges are refundable only when required by law or when the refund results from our error, a confirmed defect, or an incorrect item.

Contact

Questions or claims under this policy should be sent to yourprints3@gmail.com. Include your full name and order number.