Shipping policy

Your Prints uses independent manufacturers and fulfillment providers to produce, package, and ship orders directly to customers. Production time and carrier transit time are separate, and delivery dates are estimates unless we expressly state otherwise.

Order processing and production

Orders are generally sent to production after payment is authorized. Business days exclude weekends and applicable holidays. Complex, personalized, high-volume, or temporarily unavailable items may require additional time.

Estimated shipping time

The estimate begins when the carrier receives the package, not when the order is placed. Delivery may be affected by carrier capacity, weather, holidays, customs, incorrect addresses, or events outside our reasonable control.

Shipping charges

Available shipping methods and charges are displayed at checkout. Unless expressly stated otherwise, expedited shipping affects carrier transit time only and does not shorten production time.

Multiple packages

Products in one order may be manufactured or stocked at different facilities and may arrive in separate packages on different dates. Separate tracking numbers may be provided.

Tracking

When tracking is available, we will send it to the email address or telephone number associated with the order. Tracking may take up to 48 hours to update after a label is created. A shipping label does not necessarily mean the carrier has already received the package.

Address accuracy

Review the shipping address carefully before submitting an order. Send correction requests to yourprints3@gmail.com within 24 hours. We cannot guarantee a change after production or shipment begins. Additional charges may apply when a package must be reproduced or reshipped because the customer supplied an incorrect or incomplete address, subject to applicable law.

Delays and unavailable items

If we learn that we cannot ship within the promised time, we will provide any notice, revised estimate, cancellation option, or refund required by applicable law. If an item becomes unavailable, we may cancel the affected item and refund the amount charged for it.

Lost damaged or delivered packages

Report a package that has not arrived within 7 calendar days after the latest estimated delivery date or an item that arrived damaged within 14 calendar days after delivery. Email yourprints3@gmail.com with the order number and relevant photographs when applicable. We will investigate with the carrier and fulfillment provider before determining the appropriate remedy.

International shipping

International orders may be subject to customs review, import duties, taxes, brokerage charges, or local fees. Unless checkout expressly states otherwise, the recipient is responsible for these amounts. Customs delays are outside our control. Customers are responsible for confirming that a product may lawfully be imported into the destination country.

Contact

For shipping questions, contact yourprints3@gmail.com and include your order number.